Akutberedskabet
When every second matters
Client: Region Hovedstadens Akutberedskab
Key Focus: UX, Design & Development
Where’s the ambulance? Waiting for help to arrive is one most nerve-wracking moments in an emergency. But now, thanks to the Capital Region of Denmark, patients can track their ambulance in real time after calling 1813.
It’s a micro-service, but a major improvement to the patient experience. Real-time updates don’t just ease the wait—they also help paramedics by freeing up resources, so they can focus on what really matters: saving lives.
How does it work? Simple by design. After calling 1813, you receive a text with a link to track your ambulance’s ETA and live location. No apps. No hassle. Just clarity when you need it most.
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Digitaliseringsstyrelsen
One card less
Client: Digitaliseringsstyrelsen
Partnership Lead: Alexander Spliid
Key Focus: App Design
Designing an app that is accessible, intuitive and familiar to all segments of the Danish population is no easy task, but with an established relic like the Danish Health Card (Sygesikringsbeviset), that was non-the-less the job ahead.
Through extensive user testing the final design system was based on three core insights: Make it familiar, make it simple, make it easy to use. Today the (digital) yellow card is an incremental part of the Danish Health System with +2,1 mio. downloads. It allows residents to automatically update their personal health information, change doctors and easily access the Health Cards of their children. A strong example of how human-centred design can improve life for the better.